Offerings and Capabilities

EMC knows that a Modern Data Center requires a Modern Customer Service Experience. A customer service experience that is more personalized, predictive and proactive. A customer service experience that is built on enabling a holistic, actionable approach designed to put IT departments in total control of their IT environment and their customer service experience.

EMC's comprehensive portfolio of support services is designed to optimize and protect your IT investment. Whether you want to upgrade your warranty coverage or customize your support, EMC Customer Service offers experienced technicians, flexible service level options, and multiple support channels to maximize the value of your Modern Customer Service Experience.

  • Customer Service Options
    Learn about our portfolio of customer service options for your applications and information infrastructure.
  • Online Tools and Resources
    Use your support channel of choice to gain access to EMC's personalized, proactive, predictive service tools and capabilities to manage and optimize your EMC environment.
  • Personalized Support Services
    Boost your support experience with personalized support services such as the EMC Service Account Manager.
  • Services for Solutions
    Access a network of leading technology providers for comprehensive interoperability support.
  • Warranty and Maintenance Descriptions
    Download documentation on EMC product warranty and maintenance and postwarranty service offerings.

 
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