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CONTINUALLY IMPROVING UPON THE INDUSTRY’S BEST TOTAL CUSTOMER EXPERIENCE

EMC's total customer experience is a companywide commitment to consistently exceed customer and partner expectations as you engage, enable, and evolve with us.

Engage. Enable. Evolve.

EMC is with you from the very first interaction and as your environment grows, changes, and transforms.

TCE 2015 Annual Report EMC’s Customer Commitment State of the Experience Industry
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A more personalized experience

“Your feedback and what you think about EMC [Net Promoter Score] is the most important metric I look at” - Joe Tucci, CEO, EMC

Experience Analytics Showcase How to Achieve Customer Intimacy Virtual Reality Simulation
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Passionate employees.

EMC employees are committed to customer satisfaction and success.

EMC’s customer-centric culture Talent drives a great experience Celebrating customers first
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Peter Marshall , Vice President Technology Services , Acushnet Company

“We have a strong partnership with EMC over a number of years. EMC have always been looking to help our customers put the right data, in the right place, at the right time.”
-Darren Fields , Sales Director , Vodafone, Northern Europe

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“EMC is far out in front of the pack, using advanced analytics to predict customer sentiment and behaviors. What really sets them apart is the culture of acting on this customer intelligence to create real business impact.”
-Phil Bounsall , President , Walker Research

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